Frequently Asked Questions (FAQs)
Ordering and Payments
Q1. How do I place an order? The order can be placed directly on our website. Browse our products, select your required medications, add them to the cart, and proceed to checkout.
Q2. What payment methods do you accept? We accept Bitcoin, Monero, and all other types of cryptocurrencies.
Q3. How long does it take to process my order? Your order is typically processed within 24-48 hours once we have received the payment.
Q4. I paid for my order but the status is showing as “Cancelled”. What should I do? We check payments every 24 hours. If after this time your order status has not been updated to “Processing”, please send us an email with your order number (example of our order number format: #C-xxxx-xxxxx) and payment details including the transaction ID (txid) and the paid amount.
Q5. Can I pay via PayPal or bank wire? No, currently we accept payments only through cryptocurrencies.
Q6. Where can I check if my payment was successful? You can verify your transaction by visiting https://blockchair.com/ and entering your transaction ID (txid).
Shipping and Delivery
Q7. What are your shipping methods? For Europe, we use DPD or LaPoste courier services. From India, we use EMS for shipping orders worldwide.
Q8. How long does shipping take? Shipping from Europe takes approximately 1 week for destinations within Europe and 2-3 weeks for the rest of the world. Shipping from India takes 3-4 weeks to all parts of the globe.
Q9. Can I track my order? Yes, all our shipments are sent with a tracking number. You can track your order through https://t.17track.net/ or https://parcelsapp.com/. Please note that it can take up to 48 hours for the tracking information to be updated on these websites.
Q10. Why is my shipment taking so long? We don’t have direct control over the courier’s operations. If you live in a remote location, it may take longer than if you live in a city.
Q11. Can I choose the courier for my order? Sorry, it’s not possible to select a specific courier for your order. The shipping agency we use will select the best courier for your location.
Q12. I received my order and the box and blister are damaged. What should I do? Please send us a photo of what you received, and we will work on finding a solution for you.
Q13. Where are your warehouses located? We have warehouses in Europe and three locations in India.
Customs and Legal Concerns
Q14. My order got seized by customs. Can you reship my order? If your order, which includes scheduled products, gets seized by customs, we can only reship it one time. We strongly recommend customers check their local laws regarding the import of pharmaceutical products by visiting the government (.gov) websites of their respective countries before placing an order.
Q15. My shipment was seized by customs. What happens now? If your package is seized by customs, it will be destroyed and not returned, so it is considered 100% lost. If your order contained scheduled products, you might receive a letter from your local customs office.
Products and Quality Assurance
Q16. What should I do if I received the wrong product? If you received the wrong product, please contact us and send us a picture of what you received. We will reship the correct product to you for free.
Q17. What should I do if I received fewer items than I ordered? If you received fewer items than you ordered, please contact us. We will investigate and find a solution for you.
Q18. I ordered many items but I received only a few. Why is that? We have multiple warehouses, so it’s possible that the remaining items in your order are coming from a different warehouse in a separate shipment.
Q19. The quality of the product I received with the last shipment doesn’t seem the same as before. Why is that? The generics we provide are produced by the pharmaceutical industry with high standards. A perceived change in quality may be due to your body building a tolerance to the product. In such cases, we suggest taking a break from the product or consulting with your doctor about increasing the dosage.
Q20. What is your company’s mission? We aim to deliver quality generic pharmaceuticals to customers worldwide at affordable prices.
Q21. Are your products genuine and safe to use? Absolutely. All our products are genuine, active, and produced by the pharmaceutical industry.
Q22. Can I return my order? Please review our Return and Refund policy for detailed information on this matter.
Q23. What if my question is not listed in these FAQs? Please feel free to contact our customer support for any other questions or inquiries. We are happy to assist you.